At Keona, we are all about delivering joy. Here are a few things you need to know about our delivery policy:
- To ensure that our service is the best, we currently deliver Flowers and Cakes only in Bangalore (i.e., our delivery coverage works only if your pin code starts with 560-0xx).
- We deliver for free, on all days of the week, 365 days a year, between 10am and 6pm.
- If you’ve had a change of mind, we can help you only if the order isn’t already being processed by the florist, en route for delivery or delivered. Same-day orders are processed immediately, and cannot be changed. If you are calling about an order that is scheduled to be delivered the same day, please call 1-800-425-1414
- We take 3 working days for delivery of Cakes. We will reconfirm the delivery time and address before shipment
- If the recipient of the Keona gift is not available (not at home or is in a meeting, etc.) our delivery personnel will attempt to leave the gift in a safe place (with family members, at the reception area, with security personnel/neighbor, etc.) If this is not possible, we will deem the order as delivered. Our delivery personnel will call you to confirm and attempt to leave the order and NOT wait for the recipient to come home/to the front office, as this may impact the rest of the customers on their delivery schedule. We DO NOT offer a refund in cases like these.
- We can deliver your Keona gifts at weddings/receptions /other functions at your risk/discretion. In case it is not possible to deliver directly to the recipient, it will be handed over to a relative or friend at the function upon confirmation. We DO NOT accept COD (Cash-On-Delivery) for deliveries to public places/wedding halls/grounds/ball rooms etc. Please ensure the item has been paid for before-hand.